Privacy Policy

1. Introduction

Hala Rentals ("we," "our," or "us") operates the website halarentals.com and provides car rental and cab services in Srinagar, Jammu & Kashmir, India. This Privacy Policy explains how we collect, use, protect, and share information when you use our website or services.

By using our website or booking our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following types of information:

Information you provide directly:

• Name, phone number, and email address (when you submit a booking form)
• Travel dates, vehicle preference, and trip details
• Driver application details (for "Drive With Us" form)
• Any messages you send us via WhatsApp, phone, or email

Information collected automatically:

• Device type, browser type, and operating system
• IP address and approximate location
• Pages visited and time spent on our website
• Referral source (how you found our website)

We do not collect payment card details on our website. All payments are processed directly via UPI, bank transfer, or cash.

3. How We Use Your Information

We use your information to:

• Process bookings: Confirm your cab booking, assign a driver, and share trip details
• Communicate: Send booking confirmations, driver details, and respond to your queries
• Improve our service: Understand how visitors use our website to improve the experience
• Driver recruitment: Process applications from drivers who want to join our team

We never sell, rent, or share your personal information with third-party advertisers or marketers.

4. Information Sharing

We may share your information only in these limited circumstances:

• With your assigned driver: Your name and phone number are shared with the driver assigned to your trip so they can coordinate pickup and travel
• Legal requirements: If required by law, court order, or government authority
• Business transfers: In the event of a merger, acquisition, or sale of our business

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Tracking

Our website does not use cookies or third-party tracking scripts. We do not serve ads. We do not use Facebook Pixel, Google Analytics, or any similar tracking tools. Your browsing on our website is private.

7. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps, WhatsApp, or Google Business Profile). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

9. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Withdrawal: Withdraw consent for us to contact you

To exercise any of these rights, contact us using the details below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us